AABC MEMBER PROFILE: Heather J. Laing
| |
| |
|
Name: Heather J. Laing
Organization:
Sanlaing Communications
Address:
790-401 West Georgia Street
Vancouver
BC V6B 5A1 |
Tel: (604) 685-8329
Fax: (604) 685-9254
Email: sandra@sanlaing.ca
Website: www.sanlaing.ca |
| AVAILABILITY
CALENDAR |
|
|
|
Calendar Last Updated: 25 Aug 10
|
Click your preferred date to send our office a Date Request form.
All such requests will go to
Heather Laing's scheduling staff
(Sandra Kahle, )
|
|
|
Case Experience (Civil):
Employment, Labour Relations, Professional Liability, Aviation & Air, Banking & Finance, Education, Energy Sector, Entertainment Industry, First Nations, Forestry, Human Rights/Discrimination, Non-Profit Organizations, Workers Compensation
Education:
LL.B from Queen’s University. Called to the Bar in British Columbia and Ontario.
Background:
Experienced in a wide variety of dispute resolution and conflict management processes. Engaged as an arbitrator (chair of panels and sole arbitrator), expedited arbitrator, mediator, facilitator, troubleshooter, investigator, fact-finder, ombudsman and advisor on conflict resolution.
Appointed as an Arbitrator, in both the private and public sector, in British Columbia, Alberta, and Ontario, under both provincial and federal jurisdictions. Named as an arbitrator and an expedited arbitrator in numerous collective agreements in British Columbia.
Mediator of numerous labour relations, workplace, wrongful dismissal, harassment, commercial, and personal injury disputes.
Organizational Ombudsperson, functioning as an independent, impartial source of assistance to resolve both employee and organizational problems. This is a confidential informal process that involves listening, analyzing, investigating, counselling, mediating, and making recommendations. Corporate Ombudsperson for B.C. Hydro (1996 – 2002) with respect to their professional and non-unionized employees.
Troubleshooter in the health care industry for conflicts involving health care workers, nurses, and paramedical professionals. Functioning as a problem solver, investigating the conflict, defining the issues, mediating resolutions, and making written recommendations to resolve the problem.
Facilitator, conducting conflict audits which involve diagnosing, assessing, evaluating, and designing appropriate action steps, both short term and long term, in conjunction with the parties, and agreeing upon an implementation program and monitoring system.
Memberships & Affiliations:
Past President of the Arbitrator's Association of British Columbia
Register of Arbitrators under the BC Labour Relations Code (CAAB)
British Columbia International Commercial Arbitration Centre: panel member
ADR Institute of Canada: Chartered Arbitrator and Chartered Mediator
British Columbia Arbitration & Mediation Institute: Mediator and Arbitrator
International Ombudsman Association
Human Resource Management Association; Certified Human Resource Practitioner
British Columbia Industrial Relations Association
Law Societies of British Columbia and Ontario
Canadian Bar Association: Alternate Dispute Resolution, Labour Law and Human Rights Subsections
Languages: English
Practice Commenced: 1992
Rates: Please call for details - (604) 685-8329
Cancellation Fee: Please call for details - (604) 685-8329
|
|
|
